Shipping Policy

At Golux, we do everything possible to ensure that every order arrives as quickly as possible and in perfect condition. Here’s how our shipping process works:

📦 Order Processing

All of our products are carefully prepared and packaged.

Order processing time is 3–5 business days after your payment has been successfully confirmed.

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🌍 Worldwide Shipping

We ship internationally!

Estimated delivery time after dispatch is 6–9 business days, depending on the destination country and shipping carrier.

For some countries such as Colombia, Guatemala, Costa Rica, or Puerto Rico, shipping times may be longer.

Note: Delivery times are estimates only and may be affected by external factors such as customs processing, local holidays, or weather conditions.

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🔎 Order Tracking

Once your order has been shipped, you will receive a tracking number so you can monitor your package at any time.

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💸 Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination country and package weight.

We may occasionally offer free shipping or special promotional shipping rates.

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🚫 Shipping Delays or Issues

We are not responsible for delays caused by shipping carriers, customs holds, or force majeure events.

However, if you experience any issues with your order, please contact us at info.arkova@gmail.com and we will do our best to assist you.

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⚠️ Incorrect or Incomplete Addresses

Customers are responsible for providing a correct and complete shipping address.

We are not responsible for lost or returned packages due to incorrect or incomplete addresses provided by the customer.

If this occurs, the customer will be responsible for covering any reshipping costs.